Refund policy

We want you to be happy with your purchase. This policy explains when and how you can request a refund or replacement.

All sales are final
Because of the seasonal, time-sensitive nature of our products, we do not accept returns or offer refunds for change of mind, including but not limited to ordering the wrong item, no longer wanting the item, or buyer's remorse. Please review your order carefully before completing your purchase.

Damaged, defective, or wrong items
The one exception is items that arrive damaged, defective, or incorrect. Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us at zevantasupport@gmail.com within 14 days of delivery and include a clear photo of the issue. In these cases we will make it right with a free replacement or a full refund, and you will usually not need to return the item. There is no requirement that damaged or defective items be returned in original condition.

Items not received
If your tracking shows your order as delivered but you have not received it, please first check around your delivery location and with anyone who may have accepted it on your behalf, then contact us at zevantasupport@gmail.com. We will work with you to investigate and resolve the issue.

Exchanges
We do not offer exchanges. If you need a different item, please place a new order.

Refunds (approved claims only)
Where a refund is approved for a damaged, defective, or incorrect item, we will issue it to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at zevantasupport@gmail.com.

Cancellations
Orders can only be cancelled within 12 hours of being placed, as we process and dispatch orders quickly. After this window, orders cannot be cancelled.